Your safety & well-being
Hospitality with High Standards 

 

Operational Changes

At Point A Hotels your safety and well-being is our primary concern. We’re working hard to ensure that both our guests and teams stay safe. That’s why we’ve made some changes which, in line with government guidelines, should help you have a safe and enjoyable stay at Point A. These changes include the introduction of social distancing measures in hotel, the provision of hand sanitiser plus safety screens and limiting lift usage. We’re also continuing to deliver the highest standards of cleanliness across all of our hotels and introducing increased frequency of cleaning for high touch areas. Read on to find out more. 

Deep Clean Areas

At Point A we’ve always maintained the highest standards of cleanliness. Our in-room cleaning plan covers everything from floors to those high-tough items such as handles and remotes. You can have confidence when you stay with us that:

  • All surfaces are cleaned thoroughly with our anti-viral cleaning products, with extra focus on high-touch areas such as side tables, desks and televisions.
  • The little things matter too - we wipe down all handles, doors and remote controls.
  • Our bathrooms are thoroughly cleaned with anti-viral products including tiles, floors and sanitary ware.
  • All floors are vacuumed and mopped with disinfectant.
  • Our linen undergoes a high temperature cleaning process and is laundered to the highest standards.
  • Once our housekeeping team have finished cleaning your room, we apply a seal to your door to give you extra reassurance that no one has entered your room.

Our Commitment to Cleanliness  

We’re committed to ensuring every area of our hotels are cleaned to the highest standards and that’s why we work with external Health & Safety consultants Saeker who have rated our cleaning standards as five star. To give you peace of mind when you stay with us we’ve also introduced additional measures such as more frequent cleaning of communal areas, adding a safety seal to rooms post-cleaning and allowing 24 hours between each room use. To find out more about Saeker you can visit saeker.co.uk

Changes to our in-hotel experience

If you’ve stayed with us before you might notice a few changes when you stay with us now, that’s because we’ve implemented the best practice from across the industry to ensure that both our guests and staff stay safe. Here are some of the changes we’ve made:

  • To help maintain social distance between guests at check-in we’ve introduced handy floor stickers to help you stay 2m apart from other guests.
  • Be greeted by our warm hosts through a safety screen at the front desk, this is for extra protection for our guests and teams.
  • Hand sanitisers are available throughout all major doorways of our hotels and mounted on walls where possible.
  • Lift usage will be limited to 1 person or household at a time, to again maintain social distancing.
  • Room seals will indicate your room has been cleaned to the highest standard and no-one has entered since being cleaned. 
  • We have temporarily closed our luggage storage facilities. If you are in need of storing your luggage for a few hours before or after your stay, our friendly hosts will be able to assist with other options.
  • Our buffet breakfast is currently unavailable but we will be offering a Brekkie Bag that will be available to order for £5 at reception. The Brekkie Bag will include a yoghurt pot, fruit (banana or apple), croissant and orange juice carton. It also includes tea or coffee that will be made to order and collected at the breakfast bar. 
  • We've reduced the furniture in our cosy communal areas as we help guests maintain the required 2m apart from others.
  • Snacks, drinks and takeaway hot coffee will still be available to purchase but we do ask that you pay with card and no cash.
  • We’ve introduced an area for food deliveries so if you fancy a Deliveroo or Uber Eats delivery just ask them to pop it in the designated area for contact free delivery. Remember to keep an eye on your app so you know when its arrived. 
  • We require to collect a minimum amount of information at check-in to meet the Government's NHS Test and Trace requests. This is parallel to our normal procedures at Point A.
  • At present, we cannot guarantee our A-list partners are fully open or offering a discount. We are continually reviewing our partnerships to offer our guests the best experiences whilst supporting our local businesses during this time.

 

Increased Flexibility

For guests looking for even more flexibility, we’ve introduced a new semi-flex rate. This new rate allows date changes to be made up to 24 hours prior to arrival and for a booking to be cancelled up to 7 days before your stay. In addition, we’ll only take payment 7 days before check-in. 

We have also made it easier to manage your booking online by introducing a new Online Check-in feature. 48 hours ahead of arrival, we’ll send you a note to check-in, simply confirm your details and you're good to go! 

Our Initiatives

We've introduced some handy floor stickers at reception and we've closed some of our communal areas. This way we can help you stay the recommended 2m apart.
Social
Distancing
We've introduced some handy floor stickers at reception and we've closed some of our communal areas. This way we can help you stay the recommended 2m apart.
No one should be in a confined space with people outside their group, that's why we're recommending only one group per lift at any one time.
Limited
Lift Usage
No one should be in a confined space with people outside their group, that's why we're recommending only one group per lift at any one time.
We're doubling the amount of time we're spending on cleaning our communal areas and high touch spaces in our hotels, using the highest standard of commercial cleaning products.
Increased
Cleaning
We're doubling the amount of time we're spending on cleaning our communal areas and high touch spaces in our hotels, using the highest standard of commercial cleaning products.
To keep our guests and our team safe we've introduced protective screens at our front desk.
Check In
Screens
To keep our guests and our team safe we've introduced protective screens at our front desk.
To assure you that after your room has been cleaned no-one else has entered the room we have introduced perforated room seals. This means cleanliness isn't compromised.
Room
Seals
To assure you that after your room has been cleaned no-one else has entered the room we have introduced perforated room seals. This means cleanliness isn't compromised.

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