We’re delighted to announce our Hotels in London are now allowed to accept guests for leisure stays from December 2nd, until then we remain open for our guests who require accommodation for business purposes and other exceptions.
Our Edinburgh & Glasgow Hotels remains open for those who require accommodation for business purposes and other exceptions, based on the new tier restrictions that remain in place.
For our latest terms and conditions please see our FAQ's page. In the meantime we will continue to do our very best to ensure all guests are welcomed warmly by our fantastic teams in these challenging times.
Small Hotels. Big Heart.
We’re committed to ensuring every area of our hotels are cleaned to the highest standards and that’s why we work with external Health & Safety consultants Saeker who have rated our cleaning standards as five star. To give you peace of mind when you stay with us we’ve also introduced additional measures such as more frequent cleaning of communal areas, adding a safety seal to rooms post-cleaning and allowing 24 hours between each room use. To find out more about Saeker you can visit saeker.co.uk
Changes to our in-hotel experience
If you’ve stayed with us before you might notice a few changes when you stay with us now, that’s because we’ve implemented the best practice from across the industry to ensure that both our guests and staff stay safe. Here are some of the changes we’ve made:
For guests looking for even more flexibility, we’ve introduced a new semi-flex rate. This new rate allows date changes to be made up to 24 hours prior to arrival and for a booking to be cancelled up to 7 days before your stay. In addition, we’ll only take payment 7 days before check-in.
We have also made it easier to manage your booking online by introducing a new Online Check-in feature. 48 hours ahead of arrival, we’ll send you a note to check-in, simply confirm your details and you're good to go!