Taking Extra Care
Our most important job is to ensure every area of our hotels is cleaned to the highest standard. We work with Health & Safety consultants Saeker, for best practice guidance and ongoing audits.
Here are some ways we've adapted our guest experience
to follow the most recent expert guidance:
Pre-register online for express check-ins with minimal contact
Flexible or Semi-Flexible rates offer peace of mind
Contact Free food delivery areas in Reception
Payment with card only, please
Social areas adapted to allow for more personal space
More frequent cleaning of common areas
Our in-room cleaning plan covers everything from floors to those high-touch items.
We will refresh your bedroom daily unless the DO NOT DISTURB sign is illuminated. If you need fresh towels at any time, please ask at Reception.
Bedrooms are given a full cleaning, including change of sheets and towels, every 3 days.
- All surfaces are cleaned thoroughly with our anti-viral cleaning products, with extra focus on high-touch areas such as side tables, desks and televisions.
- The little things matter too - we wipe down all handles, doors and remote controls.
- Our bathrooms are thoroughly cleaned with anti-viral products including tiles, floors and sanitary ware.
- All floors are vacuumed and mopped with disinfectant.
- Our linen undergoes a high temperature cleaning process and is laundered to the highest standards.