Where are you based?
In London, baby.
Are you human?
I'm part human. I have feelings and am capable of learning, but I work 24/7. I recharge my batteries with electricity.. but I would love to know what coffee tastes like. I hear it's nice.
What's your favourite Point A hotel?
Can I answer that without getting in trouble?
The Dublin team really makes me laugh.. but Westminster has events and a great buzz in the pub next door so they're top of my list too.
There's a stunning garden in Liverpool Street, I love the skylights in the atriums in Shoreditch & Glasgow...
We want you to feel safe booking trips and visiting your favourite cities again.
What is the most recent travel and hygiene guidance?
All our practices and precautions follow the most up to date industry and government guidelines, updated regularly on their website.
Customers travelling from ‘Quarantine Free Countries’ will be subject to our standard Terms and Conditions.
Customers travelling to the UK from other countries can find updated travel advice on the UK GOV website.
What measures are you taking to protect guests?
We’ve always maintained the highest standards of cleanliness, and since Covid we've amped up our in-room cleaning plan to cover everything from floors to high-touch items such as handles and remotes.
- All bedrooms are deep cleaned and security sealed prior to your arrival.
- All surfaces are cleaned thoroughly with our anti-viral cleaning products, with extra focus on high-touch areas such as side tables, desks and televisions.
- We wipe down all handles, doors and remote controls.
- Our bathrooms are thoroughly cleaned with anti-viral products including tiles, floors and sanitary ware.
- All floors are vacuumed and mopped with disinfectant.
- Our linen undergoes a high temperature cleaning process and is laundered to the highest standards.
What if there's another lockdown?
Guests booking direct through our website benefit from flexible rebooking options or payment refunds, should Covid restrictions change and prevent us from welcome you. This Staycation Guarantee applies to all UK and Ireland leisure guests.
I'm worried about making a booking and then needing to cancel or make changes...
We recommend you book one of our flexible rates if you're uncertain, as there is flexiblity built in:
SEMI FLEX: No prepayment required at the time of booking, instead payment will be taken 7 days prior to your stay. Free to cancel 7 days prior OR Amend 24 hours prior (Please note there may be a rate supplement added depending on the new dates selected).
FLEXIBLE: No prepayment required at the time of booking, instead payment will be taken on the day of arrival. You can cancel or amend your booking any time up to 2pm on the day of arrival.
What types of rooms do you offer?
At Point A Hotels, we like to keep things simple. We only have two room types: Double and Twin but both rooms can come without a window, or as an accessible room.
How big are your rooms?
Our rooms are compact and cleverly designed to give you everything you need to get you ready for your point b. You can store your luggage under your bed and make use of dropdown tables, handbag hooks and other space savers. All our rooms are clean and clutter-free and have ensuite bathrooms with power showers.
Room sizes vary hotel by hotel, but generally are 11-14 sqm.
What amenities do the rooms have?
Every room has a super comfy bed with a luxury mattress, plenty of under-bed storage and a sleek dropdown desk. There is a flat screen TV with plenty of channels and lots of handpicked information about the neighbourhood. All Point A Hotels offer Fast & Free WiFi so you can stay connected. All rooms have adjustable heating and cooling, full-length and vanity mirrors, hairdryer, hanging space for clothes and easy to reach plug sockets. In your ensuite bathroom, you’ll find a great power shower with shampoo, shower gel and towels. Most of our rooms have colourful mood lighting for those escapist moments.
Do your rooms have air conditioning?
Yes. You can control the temperature and fan speed using the control panel in your room.
Do you provide toiletries?
Yes, we provide shower gel, shampoo and hand wash.
What if I need to iron?
Every Point A Hotel has an ironing room. Speak to the team and they can point you straight to it.
Do all your rooms have windows?
To offer our guests great value right in the heart of the action, some rooms have windows and some don’t. When you book online, you’ll be able to choose a room with or without a window. Quite a few of our frequent guests prefer rooms without windows for a super sound and silent night sleep!
Do any of your rooms have baths?
No, but instead you’ll find a great power shower.
Can I make coffee and tea in my room?
There are only kettles in hotel rooms in our Dublin hotel. However, you can always pop down to reception where you can purchase tea, coffee, drinks and snacks at any time throughout the day or night.
Do you have accessible rooms?
We do everything we can to make our hotels accessible to all. We have a number of wheelchair-accessible rooms, which are bigger than our standard rooms with space for wheelchairs to turn, come with a wet room with fixed and movable shower heads, a shower seat and emergency assistance alarms in both the bedroom and the bathroom. These can be booked online. If you have specific concerns, please don't hesitate to contact us.
Do you provide cots?
We’re sorry, our rooms aren’t designed with space for a cot.
How many guests are allowed per room?
Point A Hotel rooms are designed for no more than 2 guests.
Are Point A Hotels green?
We work hard to limit our environmental impact. All of our toilets are fitted with dual flush systems, our toiletries are not single use and the packaging is 100% recyclable.
What if I'm unhappy with something during my stay?
Please come and talk to us. Our team will be happy to put things right for you. Our friendly host teams are on hand 24 hours a day, 7 days a week.
Do you clean your bedrooms daily?
We will refresh your bedroom daily unless the DO NOT DISTURB sign is illuminated. If you need fresh towels at any time, please ask at Reception.
Bedrooms are given a full cleaning, including change of sheets and towels, every 3 days.
What extra precautions are you taking post-Covid?
The Covid pandemic has resulted in us changing the way we do things, and hopefully you'll think its for the better. Things like contact free payments, contactless food delivery points, more frequent cleanining of high touch surfaces..
You can read all about our practices here.
How to book a room?
You’ll always find the best rates and availability on our website. To make a booking, select the hotel you wish to stay at, the number of nights and number of people. We take payment at the time of booking so make sure you have your credit or debit card to hand! If you experience any issues, contact the hotel you are looking to stay at for assistance. If you're looking to make a group booking, contact our Groups team for help coordinating and discounts!
Are there any age restrictions?
You must be 18 and over to book a room with Point A Hotels. Children and young adults under the age of 18 are not permitted to stay in the hotel unless a parent or guardian is also staying in the hotel.
How far in advance can I make a booking?
You can make bookings any time up to 12 months in advance.
How do I know if my booking is confirmed?
When you make a booking you’ll be given a confirmation number which will appear on screen. You will also receive a confirmation email to the email address you provided at the time of booking.
What should I do if I don't receive a confirmation email?
Have you checked your junk mail? If it's not there, contact the Point A Hotel directly for assistance.
Is my booking guaranteed?
We take payment at the time of booking and once you have paid, your booking is guaranteed.
Are the rates shown per person or per room?
Our rates are per room, per night. They include VAT. When you book, we'll give you a total price for the rooms and number of nights you've requested.
I want to stay for one night, but your website only show availability if I stay longer.. why is that?
The reason you are unable to book for the date(s) required is due to limited availability. A small number of rooms are held for those guests who wish to stay for a longer duration.
Are there credit card fees?
No, there are no charges for paying by credit card.
Do I need to provide credit card details to book?
We'll need your card details to confirm you booking as we take payment at the time of booking. All your details are stored securely.
What time is check-in?
Your room will be ready for you from 15:00 on the day you're due to arrive. If you would like an early check-in so you can start exploring, please contact us to request. We can offer early check-ins at noon, subject to availability, for an additional charge of £15.
Travellers are offered complimentary early check-in or late check-out, subject to availability.
Is there a time I need to check-in by?
Reception is staffed 24/7, so you are free to check-in at any time of day.
What time is check out?
Check out is at 11:00am. If you need to sleep off last night’s adventures, you can check out at 14:00, subject to availability, for an additional £15. Please contact hotel reception to inquire, the earlier we are aware of your request, the easier it is for us to accommodate!
Travellers are offered early check-in or late check-out, subject to availability.
What do I need to check in at the hotel?
Once you have completed online registration and arrive at the hotel, you'll just need to provide us with the credit card you booked with and photo ID for non-UK residents. Leave the rest to us!
What if I'd like to extend my stay?
If you’d like to extend your stay with us, talk to the team and they will check availability to extend your stay.
How do I book breakfast and how much does it cost?
Our breakfast buffet is available in Edinburgh, Glasgow, Kings Cross*, Liverpool Street, Paddington, Shoreditch, Kensington and Dublin.
*Kings Cross is not serving breakfast until 1st April 2023. Pret A Manger vouchers will be offered to guests with breakfast included in their booking.
Breakfast can be added during the booking process or alternatively purchased upon arrival at the hotel. The cost is £9 in the UK or 11 EUR in Ireland.
Canary Wharf + Westminster do not serve breakfast at this time.
What's included in breakfast?
Our breakfast buffet includes a selection of pastries, sweet and savoury, including a vegan option (!). There is a choice of cereal and granola, yogurts, and fresh fruit and hard-boiled eggs. Juices, teas and coffees are also included.
What time is breakfast available?
Breakfast is available every day from 06:30 to 10:30 Monday-Friday & 07:00 to 11:00 on weekends and bank holidays.
What if I have concerns about food allergies?
Full allergen information is available to guests on request. Speak to a member of the team, they'd be happy to help.
How do I make a group booking?
For bookings of ten or more rooms, please email groups@PointAHotels.com and our team will be in touch!
What is your groups booking policy?
A detailed policy for your group will be provided to our team, we will endeavour to tailor the terms as best suits the group size, length of stay, advance booking window.
Do you offer interconnecting rooms?
Sadly, we do not.
Why can't I book a room for three people or more?
Point A Hotels doesn't allow more than two people to a room, so you will need to book two rooms or more if you have three or more people in your party.
How can I get the best rates for Point A?
We encourage all our guests to book direct for the best rates. Our lowest rate is the Saver rate, and you shouldn’t find it cheaper anywhere else.
If our Saver rate is no longer available, or you require a flexible booking, you'll also find our unbeatable Flexible rates.
If you sign up to join the A List, you’ll receive 10% off your booking when you log in to our website and book.
Explain your different rates: Saver, Flex, Semi-Flex?
SAVER: Great if your dates are fixed! Saver rate is non-refundable, non-transferable and non-amendable. We take payment at the time of booking.
SEMI FLEX: No prepayment required at the time of booking, instead payment will be taken 7 days prior to your stay. Free to cancel 7 days prior OR amend 24 hours prior. Please note there may be a rate supplement added depending on the new dates selected.
FLEXIBLE: No prepayment required at the time of booking, instead payment will be taken on the day of arrival. You can cancel or amend your booking any time up to 2pm on the day of arrival.
What payment methods do you accept?
We accept Mastercard Credit, Mastercard Debit, Visa Credit, Amex and Visa Debit.
We do not accept cheques.
We do not charge processing fees.
Why can't I pay upon departure?
We take payment at the time of booking if you are booking a SAVER rate.
If you have booked a SEMI-FLEX rate we will take payment 7 days before arrival at 10am.
If you have booked a FLEX rate we will take payment on the day of arrival of 10am.
This is done to speed up the check-in and check-out process. If you have booked a SEMI-FLEX or FLEX rate this also gives you more flexibility to make amendments to your booking.
How do I know my payment was successful?
A message will be displayed on screen saying that payment has been authorised. You will then receive a confirmation email including a full VAT receipt.
How safe are my credit card detals?
We use SSL (Secure Sockets Layer) encryption to make sure that any personal information that you supply as part of your booking, including your card details, is not visible to anyone else. Our website’s server is housed within a secure environment.
How do I request a duplicate receipt?
The Point A Hotel that you stayed at, can issue you with another receipt. Simply contact them with your name and stay dates to request.
Will there be any additional charges when I get to the hotel?
Guests may be asked upon arrival to take a pre-authorisation of a credit card to cover any room damages and will be released upon departure. A minimum charge of £200 will apply if there are room damages or £100 if guests have been smoking within the hotel. Smoking is illegal anywhere in the hotel under UK/Irish law , this includes electronic cigarettes and guests will be asked to leave the hotel.
Can I cancel my booking?
If you have booked a Semi-Flex rate, you can cancel your booking any time up to 7 days before you are due to arrive.
If you have booked a Flexible rate, you can cancel your booking any time up to 2pm, 24 hours before you are due to arrive and you will be refunded the full price on the card that you originally paid with. A valid credit card is required to secure the booking and full payment amount will be taken 24 hours before arrival. When you cancel your booking, we'll give you a cancellation reference number. Please make a note of this number as proof of your cancellation. If you have booked a room for more than one night and need to reduce the duration of your booking, please do so by 15:00 the day before you want to depart.
If you have booked a Saver rate, you cannot cancel your booking.
How do I cancel my booking online?
Only Semi Flex and Flexible rates will be refunded. Saver rates offer the best value, but are non-refundable.
Semi-Flex rates must be cancelled 7 days before you are due to arrive. Flexible rooms must be cancelled before 14:00 on the day before you are due to arrive.
To cancel a booking select ‘My Booking’ in main menu of the website. When prompted, enter your booking reference number, first name, surname and email address.
We’ll process your refund and send through a cancellation confirmation email within 24 hours. Remember, if you have booked a Saver rate, you cannot amend your booking, you can cancel, but there will not be a refund.
How do I know my cancellation
You will receive a cancellation confirmation email within 24 hours of submitting your online cancellation.
Are deposits required on the rooms?
Guests may be asked upon arrival to take a pre-authorisation of a credit card to cover any room damages and will be released upon departure. A minimum charge of £200 will apply if there are room damages.
Why, how and when can I pre-register?
You will receive an email 2 days before your arrival date with a link to complete your Pre-registration. The process takes minutes and helps us provide a more efficient check-in process for you when you arrive at the hotel.
If you're an A-list Member you can also access Pre-registration 2 days before you arrive, just login on our website and click on the 'Pre-registration' tab. Please use the same email associated with your booking.
What if the links aren't working?
No need to worry, please double check the fields you are entering are correct. If you still cannot login in, our friendly hosts will be able to assist when you arrive at the hotel.
What if there are multiple guests under my booking needing to pre-register?
The lead guest for your booking can check-in all guests at once.
Will I receive a pre-registration link for a same day booking?
You will not receive an online registration link, however you can access this on our website under My Booking >Pre-registration.
Do you offer luggage storage?
All our hotels have luggage storage facilities. If you need to leave luggage with for the day, after you've checked out, just speak to the team. Because space is limited, we charge a small fee of £3 per bag.
NB: Bags cannot be left overnight, sorry.
Can you accept a delivery for me? What about food deliveries?
We are unable to accept any parcels or letters, during, before or after your stay for safety reasons.
We have allocated a food delivery collection point at all of our hotels which allow for a contactless pick-up. Unfortunately our teams are unable to bring any food to your room, so make sure to keep an eye on your app so you know when your food has arrived.
Do your hotels have parking?
Our hotels are right in the heart of the city, so although we do not have onsite parking facilities, parking information for close by parking facilities are available on each of our hotel pages. Make sure to check it out as where possible, we have negotiated reduced rates for our guests.
Do you offer free WiFi to guests?
We offer free WiFi to all our guests.
Connect in 3 simple steps:
• Enable WiFi on your device.
• Choose Point A Fast&Free from the list of networks. If it’s your first time at a Point A Hotel you’ll be asked to register with your name and email address. It only takes a second and after that you can connect automatically at any of our UK hotels.
• Click Connect, and you’re good to go.
If you have any problems, talk to the team or call the helpline 24/7 on 0333 444 2899.
What are your safety policies for guests travelling alone?
We’ve put in place some simple, security measures to ensure all our guests have a comfortable, stay with us and feel safe, especially if they are travelling alone.
When you check-in we'll give you your room details discreetly so they are not overheard.
Every Point A Hotel has a door entry system so that only guests can enter after 23:00.
Our receptions are manned 24 hours a day, so there is always someone on hand to help.
Every bedroom door is also fitted with a deadlock and a peephole.
How accessible are your hotels to everyone?
We have a number of wheelchair-accessible rooms, which are bigger than our standard rooms.
In case of emergency, we operate a system of assisted escape for guests that need some help.
If you have difficulty walking, but do not need a specially-adapted room, we will do our best to offer you a room on the ground floor or near the lifts for easy access.
Do you have wet rooms?
All our accessible rooms have en-suite wet rooms with walk-in power showers.
How do I share my feedback?
We'd love to hear your feedback about your stay at Point A Hotels, please get in touch at hello@PointAHotels.com. If you’re unhappy, we will do our best to resolve the issue. We love the odd compliment too!
What if I have a question?
Details to contact our different teams can be found on the Contact page.
Can I bring my pet to your hotel?
Unfortunately, with the exception of assistance dogs, we don't allow pets to stay at our hotels.
Do you have any smoking rooms?
Under UK law it’s illegal to smoke anywhere in a hotel, this includes electronic cigarettes. Smoke detectors are in operation and guests found smoking will be asked to leave and charged £100 for deep cleaning the room. Guests may be asked upon arrival to take a pre-authorisation of a credit card to cover any charges related to smoking in the property and will be released upon departure.
What happens if there are damages to the room during our stay?
Guests may be asked to pay for repairs, within reason.
What if I've left my favourite cardigan behind?
Oh dear. Please email the hotel you stayed at as soon as you notice something might have been left behind. You can find their contact details here.