Frequently Asked Questions

Just ask

All bookings made after the 23rd of March 2020 will be subject to our standard terms and conditions.

  • Customers travelling from ‘Quarantine Free Countries’ will not be able to cancel or change a SAVER booking (non-refundable).
  • Customers travelling to the UK from other countries will be expected to quarantine for a period of 14 days on arrival as per government guidelines.
  • If you choose not to travel no refunds will be permitted, however we will allow a change of date: https://www.gov.uk/guidance/coronavirus-covid-19-countries-and-territories-exempt-from-advice-against-all-but-essential-international-travel
  • UK Travel Restrictions: There are currently no Travel Restrictions in the UK except for 4 counties in South Wales. Guests traveling from South Wales who booked SAVER rate (non-refundable), will be offered a change of date (no refunds permitted).

Terms and Conditions

15% Off - VATSAVE15

• Must be booked via the Point A website
• Blackout dates include 31st Dec 2020 across all hotels. 13th Feb 2021 and 14th March 2021 for Edinburgh Haymarket hotel only.
• Stay dates are between 15th July 2020 until 31st April 2021 and are subject to availability at the time of booking.
• This offer is only available to be booked by 31st October 2020.
• Non Refundable, Non Amendable. Full Prepayment.
• Room Only. Valid for All Room Types.
• 15% off applies to the percentage of discount off the SAVER rate for the selected hotel for the selected number of nights.
• Available at all Point A Hotels including London Westminster, London Paddington, London Kings Cross, London Liverpool Street, London Shoreditch, London Canary Wharf, London Kensington, Edinburgh Haymarket and Glasgow.
• Not valid in conjunction with any other offer.
• No cash value.
• Offer can be withdrawn at any time.
• Dates may be altered by Point A hotels at any time based on revisions to government guidance.

NHS Health Service Discounts Members

• Must be booked via the Point A website
• Book by dates : from now till end of March 2021
• Stay dates : from now till end of March 2021
• 20% OFF SAVER Rates.
• Non Refundable, Non Amendable. Full Prepayment.
• Room Only
• Valid for All Room Types.
• Valid for All Point A Hotels – Glasgow, Edinburgh, Shoreditch, Kensington, Canary Wharf, Liverpool Street, Paddington, Westminster, Kings Cross
• Blackout dates : NYE 31st Dec 2020 for all hotels. And then 13th Feb 2021 & 14th March 2021 for Edinburgh hotel only.

Weekend Offer

• Must be booked via the Point A website
• Book by dates : from now till end of March 2021
• Stay dates : from now till end of March 2021
• 5% Off only applicable for 2 night stays that include Friday, Saturday or Sunday
• 10% Off only applicable for 3 night stays that include Friday, Saturday and Sunday
• Non Refundable, Non Amendable. Full Prepayment.
• Room Only
• Valid for All Room Types.
• Valid for All Point A Hotels – Glasgow, Edinburgh, Shoreditch, Kensington, Canary Wharf, Liverpool Street, Paddington, Westminster, Kings Cross
• Blackout dates : NYE 31st Dec 2020 for all hotels. And then 13th Feb 2021 & 14th March 2021 for Edinburgh hotel only.

A-list Member Discount

• Must be booked via the Point A website
• Book by dates : from now till end of December 2020
• 15% OFF SAVER Rates.
• Stay dates : from now till end of April 2021
• Non Refundable, Non Amendable. Full Prepayment.
• Room Only
• Valid for All Room Types.
• Valid for All Point A Hotels – Glasgow, Edinburgh, Shoreditch, Kensington, Canary Wharf, Liverpool Street, Paddington, Westminster, Kings Cross
• Blackout dates : NYE 31st Dec 2020 for all hotels. And then 13th Feb 2021 & 14th March 2021 for Edinburgh hotel only.

From the 4th of July 2020 all our London hotels will re-open and all pre-existing bookings will be valid.

If you made your reservation on www.pointahotels.com before the 23rd March 2020 and are unable to stay with us due to travel restrictions from your country of origin, you will be able to change the dates of your booking or get a refund. Please the hotel directly, you can find contact details for all hotels at www.pointahotels.com/contact.

If your booking was made through a third party and you are unable to stay with us because of travel restrictions, you should contact the third party agent to process those changes or refunds.

If your made your reservation with booking.com customers you are now able to make the changes yourself booking.com site or app https://secure.booking.com/content/cs.en-gb.html

As you know, many events in 2020 have either been cancelled or postponed due to COVID. The European Championship 2020 has now been re-scheduled to summer 2021 and is one of the many events. 

We would like to re-assure all our guest that they will be able to change the date of their reservations even if a non-refundable (saver) rate was booked.

If you made your booking direct through the Point A website you can arrange to change your booking by contacting the hotel directly. You can find contact details for all hotels at www.pointahotels.com/contact.

For all our customers who made their booking with a third party, we will also accept changes of dates on non-refundable bookings. However, you will need to make those changes directly with the third party concerned.

How do I book a room?

You’ll always find the best room rates and availability on our website. To make a booking, follow the simple steps. You’ll need to select the hotel you wish to stay at, the number of nights and number of people. We take payment at the time of booking so make sure you have your credit or debit card to hand! If you need any help, contact the hotel you wish to stay at. Contact details can be found on the Contact us page.

How far in advance can I book my stay at a Point A Hotel?

You can make bookings any time up to 12 months in advance.

How do I know if my booking has been confirmed?

When you make a booking you’ll be given a confirmation number which will appear on screen. You will also receive a confirmation email to the email address you provided at the time of booking.

What should I do if I haven’t received my email confirmation?

Have you checked your junk mail? If it's not there, contact the Point A Hotel directly. Visit the Contact us page for contact information.

Is my booking guaranteed?

We take payment at the time of booking and once you have paid, your booking is guaranteed.

Are the rates shown on the Point A Hotels website per person or per room?

Our rates are per room, per night. They include VAT. When you book, we'll give you a total price for the rooms and number of nights you've requested.

I want to make a booking for one night but your system only has availability if I select to stay longer, why is that?

The reason you are unable to book for the date(s) required is due to limited availability. A small number of rooms are held for those guests who wish to stay for a longer duration and at present these are the only rooms available.

If I want to pay by credit card, will I be charged a fee?

No, there are no charges for paying by credit card.

Do I have to give you my payment card details to complete my booking?

We'll need your card details to make your booking because we take payment at the time of booking. All your details are stored securely.

What room types do Point A Hotels offer?

At Point A Hotels, we like to keep things simple. We only have two room types: Double and Twin but both rooms can come without a window, or as an accessible room.

How big is my room?

Our rooms are compact and cleverly designed to give you everything you need to get you ready for your point b. You can store your luggage under your bed and make use of dropdown tables, handbag hooks and other space savers. All our rooms are clean and clutter-free and have ensuite bathrooms with power showers.

Room sizes vary hotel by hotel, but generally are 8-12sqm.

What will I find in my room?

Every room has a super comfy bed with a luxury Hypnos mattress, plenty of under-bed storage and a sleek dropdown desk. There is a flat screen TV with plenty of channels and lots of handpicked information about the neighbourhood. All Point A Hotels offer Fast&Free WiFi so you can stay connected. Each room has a full-length mirror, a hairdryer, hanging space for clothes and easy to reach plug sockets. In your ensuite bathroom, you’ll find a great power shower with shampoo and shower gel and towels. Because we know each guest is different, you can control your own mood lighting and air conditioning using the control panel in your room.

Does my room have air conditioning?

Yes. You can control the temperature and fan speed using the control panel in your room.

Do I need to bring toiletries?

There’s no need, every bathroom has shower gel, shampoo and hand wash.

Can I borrow an iron?

Yes of course. Every Point A Hotel has ironing facilities. Speak to the team and they can point you in the right direction.

Do all the rooms have a window?

To offer our guests great value right in the heart of the action, some rooms have windows and some don’t. When you book online, you’ll be able to choose a room with or without a window.

Does my bathroom have a bath?

No, but instead you’ll find a great power shower.

Can I make tea and coffee in my room?

There’s no kettle in your room, however, you can always pop down to reception where you can purchase tea, coffee, drinks and snacks at any time throughout the day or night.

Do you have accessible rooms for guests with disabilities?

At Point A Hotels, we do everything we can to make our hotels accessible to all. We have a number of wheelchair-accessible rooms, which are bigger than our standard rooms with space for wheelchairs to turn, come with a wet room with fixed and movable shower heads, a shower seat and emergency assistance alarms in both the bedroom and the bathroom. These can be booked online. If there is anything we can do to make your stay more comfortable, contact the team at the Point A Hotel you wish to stay at. Contact details can be found on the Contact us page.

Do you provide cots?

We’re sorry, our rooms aren’t designed with space for a cot and we don’t provide these.

How many guests can stay in one room?

Point A Hotel rooms are designed for no more than 2 guests.

How do I use the lights?

You’re in control of the lights in your room. When you’re in your room, you’ll need to insert your room card into the wall slot by the door to activate the power in your room including the lights. Then use the control panel to alter the colour and mood of the lighting.

How do I use the heating and air con?

Your room is fully air conditioned and you can control the temperature using the control panel in your room.

How do Point A Hotels limit their environmental impact?

At Point A Hotels we work hard to limit our environmental impact. All of our toilets are fitted with dual flush systems, the packaging for all our toiletries is 100% recyclable and we clean guest rooms on every third day rather than every single day like some hotels.

What do I do if I'm unhappy during my stay?

Talk to us, our team will be happy to put things right for you. Our friendly teams are on hand 24 hours a day, 7 days a week.

Where can I find the lowest Point A Hotel room rates?

Book direct at the PointAHotels.com website for the best rates there are.

Our lowest rate is our Saver rate and you shouldn’t find it cheaper anywhere else.

If our Saver rate is no longer available, or you require a flexible booking, you'll also find our unbeatable Flexible rates available at PointAHotels.com

If you sign up to join the A List, you’ll receive 15% off when booking online on the PointAHotels.com website while signed in.

What’s the difference between Saver, SEMI-FLEX AND Flexible rates?

SAVER: Great if your dates are fixed! Saver rate is non-refundable, non-transferable and non-amendable. We take payment at the time of booking.

SEMI FLEX: No prepayment required at the time of booking, instead payment will be taken 7 days prior to your stay. Free to cancel 7 days prior OR Amend 24 hours prior (Please note there may be a rate supplement added depending on the new dates selected).

FLEXIBLE: No prepayment required at the time of booking, instead payment will be taken on the day of arrival. You can cancel or amend your booking any time up to 2pm on the day of arrival.

Are the rates shown on this website per person or per room?

Our rates are per room, per night. They include VAT. When you book, we'll give you a total price for the rooms and number of nights you've requested.

Which payment methods do you accept?

We accept the following methods of payment:

American Express, Mastercard Credit, Mastercard Debit, Visa Credit and Visa Debit.

We do not accept cheques.

We do not charge processsing fees.

Do I have to give you my payment card details to confirm my booking?

We'll need your card details at the time of booking. All your details are stored securely.

Why can't I pay on arrival or departure?

At Point A Hotels, we take payment at the time of booking if you are booking a SAVER rate. If you have booked a SEMI-FLEX rate we will take payment 7 days before arrival at 10am. If you have booked a FLEX rate we will take payment on the day of arrival of 10am. This speeds up the check in process and enables you to leave the hotel quickly and easily on departure. If you have booked a SEMI-FLEX or FLEX rate this gives you more flexibility to make amendments to your booking. 

How do I know that my payment was successful?

A message will be displayed on screen saying that payment has been authorised. You will then receive a confirmation email including a full VAT receipt.

Is there a charge for payment by credit card?

No, there are no charges for paying by credit card.

Are my card details safe?

Yes, this is a secure website and we use SSL (Secure Sockets Layer) encryption to make sure that any personal information that you supply as part of your booking, including your card details, is not visible to anyone else. Our website’s server is housed in a secure environment.

Will I receive a receipt?

Yes, a full VAT receipt will be generated at check out. If you require this before that date please contact the relevant hotel via email. The email addresses for all hotels can be found here.

I've lost the receipt for my stay, how can I get another copy?

The Point A Hotel that you stayed at, can issue you with another receipt. For contact details, please see the hotel’s details page.

WILL THERE BE ANY ADDITIONAL CHARGES WHEN I GET TO THE HOTEL?

Guests may be asked upon arrival to take a pre-authorisation of a credit card to cover any room damages and will be released upon departure. A minimum charge of £200 will apply if there are room damages or £100 if guests have been smoking within the hotel. Smoking is illegal anywhere in the hotel under UK law , this includes electronic cigarettes and guests will be asked to leave the hotel.

Can I cancel my booking?

If you have booked a Semi-Flex room, you can cancel your booking any time up to 7 days before you are due to arrive.

If you have booked a Flexible room, you can cancel your booking any time up to 2pm, 24 hours before you are due to arrive and you will be refunded the full price on the card that you originally paid with. A valid credit card is required to secure the booking and full payment amount will be taken 24 hours before arrival. When you cancel your booking, we'll give you a cancellation reference number. Please make a note of this number as proof of your cancellation. If you have booked a room for more than one night and need to reduce the duration of your booking, please do so by 15:00 the day before you want to depart.

If you have booked a Saver rate, you cannot cancel your booking.

How do I make an online cancellation?

Only Semi Flex and Flexible rooms can be cancelled and refunded. Semi-Flex rooms must be cancelled 7 days before you are due to arrive. Flexible rooms must be cancelled before 14:00 on the day before you are due to arrive. To cancel a booking on PointAHotels.com, select the ‘My Flexible Booking’ option located in main menu of the website. When prompted, enter your booking reference number, first name, surname and email address. We’ll process your refund and send through a cancellation confirmation email within 24 hours. Remember, if you have booked a Saver rate, you cannot cancel or amend your booking.

How will I know that my online cancellation was successful?

You will receive a cancellation confirmation email within 24 hours of submitting your online cancellation. 

HOW AND WHEN CAN I CHECK-IN ONLINE?
You will receive an email 2 days before your arrival date with a link Check-in Online. If you're an A-list Member you can also access the Online Check-in option 2 days before you arrive, just login on our website and click on the 'Online Check-in' tab.


WHAT DO I DO IF THE LINK DOESN'T WORK?
No need to worry, please double check the fields you are entering are correct. If you still cannot login in, our friendly hosts will be able to assist when you arrive at the hotel. 


CAN ALL GUESTS COMPLETE ONLINE CHECK-IN?
The lead guest for your booking can check-in all guests at once.


WILL I RECEIVE AN ONLINE CHECK-IN LINK FOR A SAME DAY BOOKING?
No, you will not receive a check-in link however you can access this if you go to our website and follow My Booking > Online Check In


IS ONLINE CHECK-IN MANDATORY?
No, we have introduced the online check-in feature as a way to minimize contact between guests and staff.

What time can I check in?

Your room will be ready for you from 15:00 on the day you're due to arrive. If you need an early check in so you can start exploring, you will be charged £25. You can purchase this at same time as you book online or upon arrival, subject to availability, by speaking to the team. Early check is guaranteed at 12:00.

Can I check in earlier than 3pm?

If you need an early check in, you will be charged £25. You can purchase this at same time as you book online or upon arrival, subject to availability, by speaking to the team. Early check in is guaranteed at 12:00 on the day of your arrival. If you require your room earlier than 12:00, please notify the hotel who will do their best to arrange this, subject to availability.

What time is check out?

Check out from Monday to Thursday is at 11:00 on the day you are due to depart, Friday to Sunday check out is at 12:00pm.  If you need to sleep off last night’s adventures, you can check out at 14:00 for £25. You can purchase this upon arrival at the hotel, subject to availability, by speaking to the team.

Can I check out later that 11am?

We know that sometimes you need to sleep off last night’s adventures, that's why from Friday to Sunday check out is at 12:00pm. If you need a late check out, you will be charged £25. You can purchase this upon arrival at the hotel, subject to availability, by speaking to the team. The latest you can check out is 14:00 on the day of departure.

What information do I need to check-in?

Once you have completed online check-in and arrive at the hotel, you'll just need to provide us with the credit card you booked with and photo ID for validation. Leave the rest to us! 

Is there a latest check in time?

Reception is staffed 24/7, so you are free to check-in at any time of day.

What's the latest I can check out?

Check out from Monday to Thursday is at 11:00 on the day you are due to depart, Friday to Sunday check out is at 12:00pm. But if you need to sleep off last night’s adventures, you can extend your check out time to 14:00 for £25. Talk to the team who’ll be happy to help.

What if I need to extend my stay?

If you’d like to extend your stay with us, talk to the team and they will check availability to extend your stay.

How do I make a group booking?

For bookings of ten or more rooms, email groups@PointAHotels.com and you will receive a reply within 24 hours Monday to Friday.

What is Point A Hotel’s group booking policy?

If you have made a group booking for ten rooms or more, 50% payment of the booking total will be required at the time of booking, which is non-refundable. Cancellations & reductions can be made 28 prior to arrival. The remaining 50% payment is due 28 days prior to arrival. 

Do Point A Hotels offer family and/or interconnecting rooms?

No. Point A Hotel rooms are designed for a maximum of two people.

Why can't I book a room for three people or more?

Point A Hotels doesn't allow more than two people to a room, so you will need to book two rooms or more if you have three or more people in your party.

How do I book breakfast?

Our Brekkie Buffet is temporarily unavailable but in the mean time we will be offering a Brekkie Bag. The Brekkie Bag can be booked at any time at the hotel, just speak to one of the team. Note that breakfast is only available at our Shoreditch, Liverpool Street, Kings Cross St Pancras, Kensington, Paddington, Glasgow and Edinburgh hotels.

What does the brekkie bag include and How much does it cost?

Our Brekkie Bag includes a croissant, pain au chocolate, a fruit (apple or banana), orange juice and a yogurt pot. Please note contents of this bag may vary depending on availability. The price is just £5 which includes tea and coffee that can be ordered when you collect your Brekkie Bag. 

where can i collect the brekkie bag and at What time?

Your Brekkie Bag can be collected from our breakfast bar anytime between 06:30 to 10:30 Monday to Friday, 07:00 to 11:00 Saturday, Sunday and Bank Holidays.

Food allergENs?

Full allergen information will be available to guests on request. Speak to a member of the team.

Do Point A Hotels offer free Wi-Fi?

Yes, we offer Fast&Free WiFi to all our guests.

Connect in 3 simple steps:

• Enable WiFi on your device.
• Choose Point A Fast&Free from the list of networks. If it’s your first time at a Point A Hotel you’ll be asked to register with your name and email address. It only takes a second and after that you can connect automatically at any of our UK hotels.
• Click Connect, and you’re good to go.

If you have any problems, talk to the team or call the helpline 24/7 on 0333 444 2899.

What facilities are provided for customers with disabilities?

At Point A Hotels, we do everything we can to make our hotels accessible to all. We have a number of wheelchair-accessible rooms, which are bigger than our standard rooms. In case of emergency, we operate a system of assisted escape for guests that need some help. If you have difficulty walking, but do not need a specially-adapted room, we will do our best to offer you a room on the ground floor or near the lifts for easy access.

Do Point A Hotels provide luggage room facilities?

All our hotels have luggage storage facilities. If you need to leave luggage with us after you've checked out, just speak to the team. Because space is limited, we charge a small fee of £3 per bag.

Can my Point A Hotel accept a delivery for me? What about food deliveries?

At Point A Hotels, we’re here to help you get the most out of your stay. We know that sometimes you need things delivered to your hotel, whether it’s concert tickets, flowers for that special someone or your dry cleaning. To avoid any confusion, please make sure the name of the delivery is the same as the name on the booking. Due to the current situation, we are unable to accept any parcels or letters, during, before or after your stay for safety reasons and ask if you can be present to collect items in person. 

We have allocated a food delivery collection point at all of our hotels which allow for a contactless pick-up. Unfortunately our teams are unable to bring any food to your room, so make sure to keep an eye on your app so you know when your food has arrived.

Do Point A Hotels have parking facilities?

Our hotels are right in the heart of the city, so although we do not have onsite parking facilities, parking information for close by parking facilities are available on each of our hotel pages. Make sure to check it out as where we can we have negotiated reduced rates for Point A Hotels guests.  

What if I have feedback?

If you have any feedback about your stay at Point A Hotels, please get in touch at hello@PointAHotels.com. If you’re unhappy, we will do our best to resolve the issue. We love the odd compliment too!

How do I contact a hotel?

All hotel contact details can be found on the Contact us page.

What facilities are there for guests with disabilities?

At Point A Hotels, we do everything we can to make our hotels accessible to all. We have a number of wheelchair-accessible rooms, which are bigger than our standard rooms. In case of emergency, we operate a system of assisted escape for guests that need some help. If you have difficulty walking, but do not need a specially-adapted room, we will do our best to offer you a room on the ground floor or near the lifts for easy access.

Do Point A Hotels have wet rooms?

All our accessible rooms have en-suite wet rooms with walk-in power showers.

How do I call for assistance?

All our accessible rooms have emergency assistance alarms located by the bed and in the bathroom.

Are there any safety measures in place at Point A Hotels for guests who are travelling alone?

We’ve put in place some simple, security measures to ensure all our guests have a comfortable, stay with us and feel safe, especially if they are travelling alone.

When you check-in we'll give you your room details discreetly so they are not overheard.

Every Point A Hotel has a door entry system so that only guests can enter after 23:00.

Our receptions are manned 24 hours a day, so there is always someone on hand to help.

Every bedroom door is fitted with a deadlock.

Can I bring my pet to a Point A Hotel?

Unfortunately, with the exception of assistance dogs, we don't allow pets to stay at our hotels.

Do you have any smoking rooms?

Under UK law it’s illegal to smoke anywhere in the hotel, this includes electronic cigarettes. Smoke detectors are in operation and guests found smoking will be asked to leave and charged £100 for deep cleaning the room. Guests may be asked upon arrival to take a pre-authorisation of a credit card to cover any charges related to smoking in the property and will be released upon departure.

WILL THERE BE ANY ADDITIONAL CHARGES WHEN I GET TO THE HOTEL?

Guests may be asked upon arrival to take a pre-authorisation of a credit card to cover any room damages and will be released upon departure. A minimum charge of £200 will apply if there are room damages.

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