Your safety & well-being
Peace of mind

Deep Cleaning & Attention to Detail

At Point A we’ve always maintained the highest standards of cleanliness. Our in-room cleaning plan covers everything from floors to those high-tough items such as handles and remotes. You can have confidence when you stay with us that:

  • All bedrooms are deep cleaned and security sealed prior to your arrival. Once you have arrived, your room will be cleaned every 3 days unless otherwise agreed, and a supplement is paid.
  • All surfaces are cleaned thoroughly with our anti-viral cleaning products, with extra focus on high-touch areas such as side tables, desks and televisions.
  • The little things matter too - we wipe down all handles, doors and remote controls.
  • Our bathrooms are thoroughly cleaned with anti-viral products including tiles, floors and sanitary ware.
  • All floors are vacuumed and mopped with disinfectant.
  • Our linen undergoes a high temperature cleaning process and is laundered to the highest standards.

Our Commitment   

We’re committed to ensuring every area of our hotels are cleaned to the highest standards and that’s why we work with external Health & Safety consultants Saeker who have rated our cleaning standards as five star. To give you peace of mind when you stay with us we’ve also introduced additional measures such as more frequent cleaning of communal areas, adding a safety seal to rooms post-cleaning and allowing 24 hours between each room use. To find out more about Saeker you can visit saeker.co.uk

Changes to our in-hotel experience

If you’ve stayed with us before you might notice a few changes when you stay with us now, that’s because we’ve implemented the best practice from across the industry to ensure that both our guests and staff stay safe. Here are some of the changes we’ve made:

  • Be greeted by our warm hosts through a safety screen at the front desk, this is for extra protection for our guests and teams.
  • Hand sanitisers are available throughout all major doorways of our hotels and mounted on walls where possible.
  • Lift usage will be limited to 1 person or household at a time, to again maintain social distancing.
  • Room seals will indicate your room has been cleaned to the highest standard and no-one has entered since being cleaned. 
  • Our breakfast buffet is back in most of our location including Edinburgh, Paddington, Shoreditch, Liverpool Street, Kings Cross and Kensington. 
  • Snacks, drinks and takeaway hot coffee will still be available to purchase but we do ask that you pay with card and not cash.
  • We’ve introduced an area for food deliveries so if you fancy a Deliveroo or Uber Eats delivery just ask them to pop it in the designated area for contact free delivery. Remember to keep an eye on your app so you know when its arrived. 
  • At present, we cannot guarantee our A-list partners are fully open or offering a discount. We are continually reviewing our partnerships to offer our guests the best experiences whilst supporting our local businesses during this time.

 

Increased Flexibility

For guests looking for even more flexibility, we’ve introduced a new semi-flex rate. This new rate allows date changes to be made up to 24 hours prior to arrival and for a booking to be cancelled up to 7 days before your stay. In addition, we’ll only take payment 7 days before check-in. 

We have also made it easier to manage your booking online by introducing a new Online Check-in feature. 48 hours ahead of arrival, we’ll send you a note to check-in, simply confirm your details and you're good to go! 

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