Environment and Sustainability
Welcome to Point A’s Accessibility Guide. We are committed to ensuring that all guests, regardless of their abilities, enjoy a comfortable and inclusive experience at our hotels. This guide provides information about the accessibility features and services we offer to make your visit as enjoyable as possible.
Contact Information:
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Main Contact: |
Matthew Moffatt |
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Email: |
mmoffatt@queensway.com |
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Website: |
www.pointahotels.com |
Physical Accessibility:
Entrance and Exits:
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All Point A Hotels have accessible entrances and exits with automatic doors.
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Kensington and Liverpool Street hotels provide stair lift access.
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At Kings Cross, an alternative accessible entrance is available and clearly signposted near the main entrance, on the corner of the building.
Parking:
There is no on-site parking available at our hotels. Guests are encouraged to use nearby public or accessible parking facilities. Please contact the hotel directly for recommendations.
Interior Spaces:
All hotels offer accessible restrooms and wide corridors to accommodate wheelchair users. Public areas are designed to allow easy navigation.
Restrooms:
Accessible restrooms are located at ground level or accessible via lift. They include grab bars, lowered sinks, and emergency pull cords.
Visual and Hearing Accessibility:
Signage:
Clear, high-contrast signage is available throughout our hotels. Braille signage is not currently available.
Lighting:
All public areas are equipped with LED lighting and motion sensors to ensure consistent visibility.
Contrast and Colour:
High-contrast colours are used for key signage and information points to support guests with visual impairments.
Hearing and visual Alerts:
In all accessible rooms, we provide battery powered vibrating pillows, as well as a flashing light that is activated when the fire alarms are activated.
Services and Amenities:
Communication:
Our website features a chatbot to assist with enquiries. Each hotel also has a direct phone line for speaking with staff.
Accessible Accommodations:
Accessible rooms include:
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Wider doorways
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Roll-in showers
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Grab bars
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Lowered sinks
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Emergency pull cords
Dining:
Breakfast options include gluten-free, vegan, vegetarian, and non-dairy milk alternatives at no extra cost. Our Parnell Street hotel also offers an all-day dining menu with a range of vegan and vegetarian dishes.
Assistance and Support:
Staff Training:
All employees complete CPD-accredited compliance training on accessibility upon joining. Training is delivered via our Learning Management System and refreshed regularly.
Service Animals:
Assistance dogs are welcome at all our hotels.
Feedback and Suggestions:
Guests are encouraged to share feedback via our end-of-stay survey or by contacting our team directly.
Website Accessibility and Tech Compatibility:
We are committed to making our digital platforms accessible to all users. Our website is designed to meet WCAG 2.2 AA standards, ensuring compatibility with:
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High-contrast and zoom settings
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Mobile and tablet devices
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Major browsers including Chrome, Safari, Firefox, and Edge
We are continuously working to improve accessibility. If you encounter any issues, please contact us so we can assist and address them.
Additional Resources:
By following this Accessibility Guide, Point A Hotels aims to create an inclusive environment where all guests can enjoy their stay and experiences. If you have any specific questions or require further assistance, please do not hesitate to contact us.
This guide includes accessibility information relevant to our hotels in London, Scotland, and Dublin. We comply with the Equality Act 2010 in the UK and the European Accessibility Act in Ireland. We strive to meet WCAG 2.2 AA standards for digital accessibility and make reasonable adjustments to ensure inclusive access to our facilities. For more details, please refer to our local accessibility statements and consult the resources provided below.
Accessibility Resources by Region
United Kingdom (London & Scotland)
Ireland (Dublin)
